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STORE POLICY

Customer Care

At Cryztal's Hats and More Ltd, we are committed to providing exceptional customer care to ensure a positive and satisfying shopping experience for all our valued customers. Our customer care policy outlines our commitment to addressing any concerns, resolving issues promptly, and maintaining open lines of communication.
We strive to respond to all customer inquiries, concerns, and feedback within 24 hours of receiving them. Our dedicated customer care team is available to assist you through various communication channels, including email, live chat, and phone, during our business hours.

Privacy & Safety

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.cryztalhatsandmore.com.

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, and payment information. This is called Order Information.

By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, we provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use Cryztal's Hats and More. How Google uses your Personal Information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising at anytime or send us an email at cryztalhatsandmore@outlook.com to have you removed from the mailing list.

 

YOUR RIGHTS

If you are a Canadian resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a Canadian resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information might be transferred outside of Canada for marketing and analytic purposes.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us .

Payment Methods

Wholesale Inquiries

We are excited to have the chance to work together with retailers, distributors, and businesses seeking to provide our top-notch products to their customer base. Kindly complete the wholesale inquiry form on our website, and our specialized team will quickly assess your details and furnish you with all the essential information, encompassing pricing, minimum order quantities, and any extra details to ensure a fruitful collaboration. We eagerly anticipate the opportunity to collaborate and expand the reach of our outstanding products to a larger customer base.

Payment Methods

Our payment methods include the following

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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