FAQ

At Cryztal's, we know what it takes to win your loyalty. Our coveted hat and other rewards program offer exclusive points to our esteemed customers, which can be easily redeemed for exciting discounts, coupons, and even free shipping on our site.

Our users can use CHM VIP, a rewards program, to redeem rewards, gain admission to events and pop-ups, receive member-exclusive discounts, and keep up with the latest hat news. CHM VIP is a free Programme. When you sign up for our VIP Programme, you can advance and receive benefits for each purchase you make. To join CHM VIP, you must make a purchase from cryztalhatsandmore.com, and each account is individual. This is true regardless of the number of cardholders and authorized users; however, refunds, order cancellations, and rejections are not considered as purchases. Members who have broken any of the Terms and Conditions may be disqualified by Cryztal’s Hats & More Loyalty VIP Program. The account will be terminated from the Programme immediately for any fraudulent behavior or attempt to manipulate or abuse the Programme. All remaining discounts and remaining incentives attached to a Membership are forfeited when it is canceled. There are four levels of CHM VIP membership: Level VIP – is accessible to registered users Level VIP Level 1 Level VIP Level 2 are all available for purchasing users. Level VIP Level 3. Each level is active for four (4) months following the CHM VIP member's eligibility. After that, identity verification is required each and every day. You should be informed that the dates of your eligible purchases or the sum of your eligible spending over the previous three (3) months, which is 90 days prior to the refresh date each day, determine the tier level of your membership. Valid purchase or the total amount of valid spending during the previous three months, which is 90 days before the monthly refresh date. Level VIP Level 1 – 1 order(s) or over CAD$100 are required to earn V1 VIP Level 2 - 2 orders or over CAD$200 are required to earn V2 VIP Level 3 - 3 orders or over CAD$300 are required to earn V3 Below is the reward for each VIP level. For the duration of your active membership period, the terms and conditions of any Offers listed on the program website are valid. With your permission, we will tell you about marketing by email, app push notifications, and other means. All changes will also be displayed on this page. If you unsubscribe, CHM won't compensate you in the event that the programe is modified or suspended, and you won't receive our message in a timely manner.

You can place an order by selecting Shop Now on the home page, Shop All on the menu tab, or choose the category you want to purchase from on the menu options. If you still require assistance in placing an order please message us.

You can pay via Paypal or credit card.

Depending on where you are located your order can take 4-12 days for delivery.

We do make customized hats tailored to your specifications and function needs. Please send us an email for more information.